26

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May

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6:00 pm

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Author

Michael Kalinowski

TestDirectly: Direct-to-Consumer Testing that’s Convenient, Safe, Fast, and Accurate

May 27, 2021
26
May
18:00

TestDirectly is a flexible web-based patient engagement portal that makes it easier for medical laboratories and first care facilities to directly connect with patients and provide convenient, safe, fast, and accurate direct-to-consumer testing. The platform eliminates errors and reporting delays by replacing paper forms and manual processes with a user-friendly electronic workflow that empowers the patient and supports a case and a specimen throughout the testing journey. 

TestDirectly is easy to implement and it integrates with all Laboratory Information (LIS) and Revenue Cycle Management (RCM) systems. The portal features LIS functionality, and it supports patient and family self-registration and scheduling, capacity management, specimen collection, specimen tracking and processing, billing, and compliance. TestDirectly also automates report delivery via email, SMS, portal, or interface, as well as reporting to public health departments and agencies in every state. 

TestDirectly delivers a better patient experience and it gives laboratories and other providers the tool they need to boost testing capacity, improve turnaround times, and support drive-through, walk-up, and all forms of organizational testing, including school surveillance/pooled testing. 

Have a question? Ready to learn more? Then contact us. Click Here

TestDirectly Core Services and Features


Pre-analytical/Registration

  • Test site search capability via zip code, city, or facility name
  • Email/SMS account security verification
  • Patient self-registration
  • Patient self-scheduling 
  • Multiple test options available for the patient to select
  • Credit card validation and processing (at check-out or collection)
  • Client billing option (for third-party clients)
  • Insurance detail capture and upload of insurance card and ID 
  • Patient acknowledgment of terms and conditions
  • Customizable ask on order entry (AOE) questions
  • English/Spanish translation of AOE questions
  • Customizable requisition/report templates
  • Email and/or SMS confirmation when orders are placed (includes appointment details, special instructions, and barcode identifying patient and order)
  • Adding additional family members to one account
  • Replicating an order for other family members
  • Order cancellation functionality
  • Email and/or SMS notification for appointment reminders
  • Integration to third-party software systems (LIS, RCM, EMR, etc.)


Pre-analytical/Collection

  • Pre-generated QR code is received by the patient via a confirmation email and scanned upon arrival at the testing site (paper-free, contact-free check-in)
  • On-demand order entry for walk-up patients (or patients without email/phone number)
  • Daily schedule available of all confirmed appointments
  • The patient’s address appears as a hyperlink in the scheduled list for driving directions (of particular value for concierge at-home service workflow)
  • Multiple labeling options
  • Ability to pre-print specimen labels for all patients scheduled for the day
  • Ability to dynamically print labels upon patient check-in
  • Ability to support the pre-printed barcodes on specimen tubes workflow
  • Ability to print duplicate Zebra labels from the Processing Queue (e.g.: labels get damaged)
  • Label generation with an access code for patients to check results without the need to create a TestDirectly account
  • Lab receives an eOrder once it’s released from the Processing Queue
  • Ability to view, print, and edit requisition/intake forms from the Processing Queue
  • Last released tracking validation
  • Real-time queue for insurance eligibility checking (payment validation)
  • HRSA submission integration
  • Dynamic KPI metrics and dashboards for capacity management 
  • Order search available


Pre-analytical/Organizational

  • CSV file upload of patient demographics linked to an organization
  • Batch generation of orders based on patient type/location, etc.
  • Single “New Order” creation available to satisfy sporadic testing scenarios
  • “Direct Patient Access”: patients can self-register on demand whenever they need to
  • “Campaign Events”: patients are invited to a one-off testing event via email invitation
  • Restriction/Permissions to view reports (e.g.: only an organization administrator can view)

Analytical

  • Lightweight internal LIS system (or integration with any other LIS)
  • Manual result entry (P/N/I)
  • Supports the download of patient orders in CSV format
  • Supports the upload of patient results in CSV format
  • Specimen barcoding and tracking support
  • Can delay non-negative reports and add them to the Call Queue 


Post-analytic/Reporting

  • Email and/or SMS notification when results are released
  • Travel documents attachable upon request
  • Provides real-time results and analytics for patients, public health, employers, etc.
  • Requisition form and result report are downloadable/printable via the patient web portal


Administration/Configuration

  • User can easily construct test site(s) based on the configuration requirements
  • Creating testing lane(s) based on workflow
  • Capacity management test site to test site
  • Caseload management between testing facilities
  • GEO search parameter settings
  • Creation of tests/panels to be offered to patients
  • Ability to define timezone project to project
  • Creation of a “Campaign” for a specific project (attached to a physician, AOE questions, tests offered, payment options, constraints, and other settings)
  • Creation of system users and defining permissions based on security clearance
  • Ability to attach a company image that appears throughout the TestDirectly web portal
  • Ability to add specific text/instructions for patients that appears on select pages of the  TestDirectly web portal
  • Creating labeling options (Zebra labels/Avery labels etc.)
  • Creation of customizable email and SMS templates 
  • Requisition and report templates management
  • Ability to add terms and conditions that patients must acknowledge at order checkout
  • Rule/Logic creation based on specifications (example: only accepting asymptomatic patients)
  • Automation Engine

Benefits

  • Boosts testing capacity and improves turnaround times
  • Creates end-to-end efficiencies in laboratories and collection facilities
  • Increases testing accessibility and opens new streams of revenue
  • Automates patient support and relieves customer service staff
  • Supports drive-through and on-site sample collections
  • Supports back-to-work and organizational testing
  • Supports school surveillance/pooled testing
  • Prevents lost revenue with patient demographics and insurance collected upfront
  • Drastically reduces data entry errors and lost results
  • Supports the download of on-demand travel documents for state-to-state air travel
  • Replaces paper requisitions and reduces manual labor with an electronic workflow
  • Features specimen barcoding and tracking support
  • Removes the risk of exposure for staff members, patients, and providers
  • Saves time and resources that would otherwise be spent on manual order entry and case follow-up
  • Provides real-time results and analytics for public health, employers, etc.
  • Users can add multiple family members to one linked account


At LigoLab We Help Labs Grow and Thrive

TestDirectly is the latest addition to the LigoLab LIS & RCM Laboratory Operating Platform™, a platform that also includes agile and fully customizable modules for Anatomic Pathology (AP), Clinical Pathology (CP), Molecular Diagnostics (MDx), and Revenue Cycle Management (RCM), all on one fully integrated platform that supports the entire lifecycle of all cases, enabling laboratories to differentiate themselves in the marketplace, scale their operations, and become more profitable.

To learn more, visit LigoLab.com.

To schedule a software demonstration tailored to address the unique needs of your laboratory or collection facility, Click Here

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